Privacy Policy

The Essentials

We collect only what we need to get you your files and keep you informed (if you want). We don't sell your data. We don't share it with anyone who doesn't need it to fulfill your order. We respect your inbox.

What We Collect

When You Make a Purchase

• Your name and email address (required to deliver your files)

• Your billing address (required for payment processing)

• Payment information (processed securely through Shopify Payments/PayPal—we never see or store your full card number)

When You Browse Our Site

• Basic analytics data (pages visited, time on site, device type)

• Cookies that help our site function and remember your cart

When You Sign Up for Our Newsletter

• Your email address

• Your first name (optional, but it makes our emails feel less robotic)

How We Use Your Information

To Fulfill Your Order

• Send your download links

• Process your payment

• Send order confirmations

• Respond to questions about your purchase

To Improve Your Experience

• Understand which products resonate

• Improve our website functionality

• Make our prints better over time

To Stay in Touch (Only If You Want)

• Send new product announcements

• Share occasional discounts or collections

• Deliver any free downloads you've requested

Who We Share With

Payment Processors Shopify Payments, PayPal, and related services process your payment securely. They have their own privacy policies governing their handling of your information.

Email Services We use Klaviyo to send order confirmations and marketing emails. They store your email address and purchase history to help us personalize communications.

Analytics We use Google Analytics to understand how people find and use our site. This data is aggregated and anonymized.

No One Else We don't sell your data. We don't share it with advertisers. We don't give it to anyone who doesn't directly need it to serve you.

Your Choices

Marketing Emails Every marketing email includes an unsubscribe link. One click, and you're off the list. You'll still receive transactional emails (order confirmations, download links) because you need those.

Cookies Most browsers let you control cookie settings. Blocking cookies may affect site functionality, particularly your shopping cart.

Your Data Want to know what we have? Want it deleted? Email hello@havenandhold.com and we'll help you.

Data Security

We use industry-standard security measures to protect your information. Our site uses SSL encryption. We don't store sensitive payment data. We limit access to personal information to only those who need it to fulfill your order.

No system is perfectly secure, but we take reasonable precautions to protect what you share with us.

Children's Privacy

Haven & Hold is not intended for children under 13. We don't knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.

International Visitors

If you're visiting from outside the United States, please note that your information will be transferred to and processed in the United States, where our servers and operations are located.

For visitors from the European Union: You have rights under GDPR including access, correction, deletion, and portability of your data. Contact us to exercise these rights.

Changes

We may update this policy as our practices evolve. Significant changes will be posted here with an updated date. Your continued use of our site after changes constitutes acceptance.

Last updated: Nov 2025